Privacy Policy
Effective Date: January 15, 2025
1. Scope
This policy applies to our website, mobile tools, offline interactions, and the Pelican Service Connect app. It explains how we handle "Personal Information" under the California Consumer Privacy Act (CCPA). California DOJ
2. Information We Collect
Identifiers – name, postal address, email, phone.
Energy-system data – panel serial numbers, inverter telemetry.
Commercial records – service history, invoices, tokenized payment method.
Internet/device data – IP address, browser type, session cookies.
Geolocation – ZIP code for crew routing.
Jobber data – client, job, quote, and invoice details obtained via the authorized scopes noted above. developer.getjobber.com
Children – We do not knowingly collect data from anyone under 13 and comply with COPPA. Federal Trade Commission
3. How We Use Information
We deliver and bill for services, send maintenance reminders, improve offerings, comply with legal obligations, and prevent fraud. Encryption in transit and at rest and least-privilege access are standard safeguards. Wikipedia
4. Sharing
We share data only with:
- Jobber – to dispatch technicians and sync service records.
- Payment processors – for secure transactions.
- Warranty or financing partners – but only if you opt in.
- Government agencies or courts – when required by law.
Pelican does not sell Personal Information or share it for cross-context behavioral advertising. California DOJ
5. Cookies & Tracking
First-party cookies maintain sessions and gather analytics. You can disable cookies and still browse most content.
6. Your California Privacy Rights
You may request to know, delete, correct, or opt out of the sale of Personal Information. Submit requests via privacy@pelicansolarservice.com, (760) 539-8491, or our web form. We will verify identity and respond within 45 days as required by Civil Code § 1798.130. California DOJ
7. Data Retention
Records are kept only as long as necessary—typically seven years for tax purposes—then securely deleted.
8. International Visitors
Our services target U.S. residents; data is processed in the United States and subject to U.S. law.
9. Updates
Material changes will be posted here with a new effective date.
10. Contact
Privacy Dept., Pelican Solar Service, Inc.
2604-B El Camino Real #225, Carlsbad, CA 92008